Say goodbye to burning hours and days of time trying to get the information you need.
Over the past two months there has been a major change in MSP thinking as COVID continues to bite and MSPs shift their focus from thriving to surviving. There is a new degree of urgency around tweaking all aspects of the business to drive as much profit to the bottom line as possible.
As the saying goes, ‘You can’t manage what you can’t measure’. But the devil is in the detail. MSPs ask, “How long will it take us to develop that report and what will it cost?” There are many stories of burning up time trying to understand their position using complex Excel spreadsheets or spending hours of time building custom reports in their tool of choice, without ending up with the data they want and can trust.
Useful data you can trust with out of the box reports
Our job as part of the ConnectWise Community has always been to help our partners find new paths to growth and profitability. As we maneuver our way through this time, we want to highlight the sequence of key reports/views that every MSP needs to drive their business – and which have been proven with hundreds of MSPs as being of highest value in the current business climate.
Key areas of highest value
Cognition360 has over 140 pre-built reports straight out of the box with key reports are in the areas of:
- Time Entry, Ticket Analytics, Ticket Lifecycle
- Utilization and Billing
- Agreement Profitability
- Customer Profitability
- Projects and Resource Capacity Planning
- Key Service Metrics (compare to industry best practice)
One customer used Cognition360’s Agreement Profitability report to increase agreement profitability by 10 percent. In their case adding an extra $500K that effectively doubled their net bottom line profit. Watch the five-minute video demo of this report below.