As the COVID second wave starts to bite – and the IDC forecasts a flattening of IT spend out through next year – there’s one powerful and proven way for MSPs to protect and even increase their bottom line profitability.
Cognition360’s next level data analytics – with 100+ reports that work right out of the box – is proving to be a silver bullet for customer MSPs using ConnectWise.
Transparency Not Seen Before
Our unique combination of a ConnectWise-optimized data warehouse with Power BI reports makes visible all the key data in ConnectWise. For example, we store the lifecycle for every ticket – we know what happened when, through every stage of every ticket’s life. And this provides some powerful insights – as one customer said, “Cognition360 allows me to skate to where the puck is going,” – a real competitive advantage.
Time Entry Quality
In the demo below we focus on just one aspect of Time – Time Entry Quality. We’ve seen in real life how using analytics to drive even just small improvements in Time Entry Quality, has led to very large increases in profit. For example, one Cognition customer had a Benchmark score of 60% across a team of 8 techs In just two months they were able to improve this score to 80% – this increased their Invoiceable time by over 120 hours per month, an increase of over $200k to their annual profit.