Getting your team to enter their time should be a given at this point. How many webinars and lectures have you been to that make the comparison between engineers not entering their time into ConnectWise to lost retail inventory?


Making sure time is entered as real-time as possible is the first step. This ensures the time entries are not only put in, but are as accurate as possible. Waiting days – or even hours – to put in time not only leads to inaccurate time entries, but inaccurate notes as well. Studies show that technicians actually err on the side of the customer here (so they don’t have to justify longer time entries). In other words the longer they wait, the less your T&M clients get billed and the more inaccurate your Agreement clients look.

But without checking every time entry, how can you make sure this is happening across the board? At Cognition360, we take a data-first approach:

If I wanted to figure this out, what would I need to know?

The formula itself is fairly simple: ‘time entered’ – ‘time end date’ should give me an idea of how late that time entry is. Then average all time entries and filter by technician.

Go further

Then you need to compare this by team, remove overlapping time entries, and compare time periods. Figuring out how to do this can take some time, but it is SO critical to improving your bottom line.

Or you could just press the easy button: Cognition360.

We give all of this to you right out of the box. Sign up for a free trial to see how this works with your data.

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Aaron Kennedy, Cognition360 CEO
Aaron Kennedy, CEO, Cognition360

Aaron Kennedy has worked in Managed IT Services for over 20 years. As a consultant, he has worked with a wide array of MSPs on operational soundness and efficiencies which ultimately drive the bottom line. Read bio