Technician efficiency is the biggest single influencer on the bottom-line profitability of any MSP. And the biggest single factor in understanding and optimizing tech efficiency is the quality of Time Entry.
One of our MSP customers – within just two months – used our Time Entry Quality report to increase bottom line profitability by over $20K per month. This flowed directly to the bottom line, doubling annual profitability.
Time is an MSP’s most important asset. To optimize the efficiency and profitability of your time you, need accurate data to answer three key questions:
- How timely are your techs at adding their time to ConnectWise?
- Are they entering any overlapping time?
- Are your techs entering all the hours expected of them?
Answering these questions requires the capability to drill down into your ConnectWise data to see every ticket and every tech involvement, over a sustained period of time. Only Cognition360, with its ConnectWise-optimized data warehouse and pre-built Power BI reports, can give you this level of insight.
Data insights: what we know about Time Entry Quality
So, here’s what we know after analyzing and benchmarking more than 200 million time entries on ConnectWise tickets.