Following on from our very popular webinar on Agreement Profitability, next in the series we look at Time Entry Quality.
In the webinar (recorded July 29, 2021), Cassie Kerr, Services Consultant at Sierra Pacific Group, and Christy Perez, Partner Success Manager at Cognition360, show and tell, focusing on Time Entry Quality. (See Time Entry Quality video demo on our YouTube channel here).
Using key Cognition360 reports you’ll see how fast and easy it can be to optimize the efficiency and profitability of your time once you have the capability to answer three key questions:
- How timely are your techs at adding their time to ConnectWise?
- Are they entering any overlapping time?
- Are your techs entering all the hours expected of them?
Answering these questions requires the capability to drill down into your ConnectWise data to see every ticket and every tech involvement, over a sustained time period. Cognition360, with its ConnectWise-optimized data warehouse and pre-built Power BI reports can give you this level of insight.
Here’s what we know after analyzing and benchmarking more than 70 million time entries on ConnectWise tickets.