Truly Useful Business Tools 101: Cognition360 LIVE.
Having the right tools to continuously measure your business is critical to being able to understand key data and drive organization-wide improvements for any MSP. But there are many tools out there and not all are created equal – which do you choose? I share my thoughts in my latest blog. And while we’re talking useful business tools, I’m delighted to let you know that, following a robust trial and development period, our real-time ticket reporting dashboard, Cognition360 LIVE, is now available to all MSPs.
Cognition360’s next level business analytics solution is transforms ConnectWise data into actionable insights that boost efficiency and profitability right across your business. And our Cognition360 LIVE tool is designed to deliver immediate insights into key ticket data. Now you can see your important data live – within seconds! Our dashboards surface up the key metrics and KPIs that are critical for your business to know in real time. But don’t just take my word for it – try Cognition360 LIVE free for one month to see for yourself how it works.
Are you trying to figure out ways to increase your project revenue in ConnectWise or even just make it more consistent and you are not sure how? You don’t want to miss our webinar next month with The Bandwidth Team, where we’ll show you how to solve this. Register below.
Finally, if you missed our latest case study with IT Weapons last month, we’re sharing it again. Learn how IT Weapons used customized Cognition360 reports to sort through screeds of ConnectWise data and find the key information needed to drive new insights and even better business decisions. Check out our full case study library for more client success stories.
Best regards,
Aaron Kennedy
CEO, Cognition360
Trial Cognition360 LIVE FREE for a month
Cognition360 LIVE is our real-time ticket reporting dashboard delivering immediate insights into key ticket data. Now you can see your important data live – within seconds! Our dashboards surface up the key metrics and KPIs that are critical for your business to know in real time.
Reporting covers the following areas:
- Active Tickets: across boards, urgency/priority, ticket owner and resource
- New Tickets: see data on new tickets today
- Latest Updates: view data on which technicians are updating tickets
- Dispatch: view ticket load by resource and identify which resources can be assigned to tickets by priority
- Resolved: data on resolved tickets today by board, urgency/priority and resource
All reporting is delivered via Power BI in a pre-built dashboard module for near real-time reporting.
See sample screenshots below, using real, anonymized customer data (you can click on the image for a full-size view).
Active Tickets: Dashboard
View active tickets by board, technician/resource, and ticket urgency/priority. See new ticket volumes per hour for that day.
Active Tickets: New Today
This view gives a breakdown of the active new tickets from today. Filter data by board, customer, or ticket urgency/priority.
Active Tickets: Latest Updates
Review ticket activity by resource/technician. See the tickets each resource is working on today. Metrics shown for the minutes since last ticket updated and tickets updated today. Report page also shows historical active ticket updates for the resource. Allows you to see the volume of active tickets not worked on today for the resources on the tickets.
Resolved Tickets: Today
Review tickets resolved today. Filter by board, technician/resource, or ticket urgency/priority. Report shows timeline of resolved tickets by hour and response and resolution times.
Blog: How’s that new tool you bought working out for you?
So, you went to IT Nation in November, hung out with some great people, learned some new strategies, ate too much food and got not near enough sleep. Now the holidays are over, and everyone has returned to work. Hopefully you’ve settled back into “business as usual” routines. At IT Nation there are great deals for a new app, new service, new consultancy that will make the best MSP in the nation. Signing up for those tools on the booth floor is tempting. But have you implemented that new tool (or tools) yet? What should your expectation be?
Webinar: Increase your project revenue without the hassle
Are you trying to figure out ways to increase your project revenue in ConnectWise or even just make it more consistent and you are not sure how? Join Aaron Kennedy from Cognition360 and Robert Powell from The Bandwidth Team to learn about getting the right information to take action.
Date: March 17, 2022 2:00 PM EST
Case Study
Faced with an overwhelming amount of ConnectWise data, IT Weapons turned to Cognition360 for help. Customizable Power BI reports helped the company to surface up key data that is accurate and accessible.
For more information about Cognition360 check out the ‘How it Works’ section of our website and see our detailed case studies.
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