Cognition360 LIVE is our real-time ticket reporting dashboard delivering immediate insights into key ticket data. Now you can see your important data live – within seconds! Our dashboards surface up the key metrics and KPIs that are critical for your business to know in real time.
Reporting covers the following areas:
- Active Tickets: across boards, urgency/priority, ticket owner and resource
- New Tickets: see data on new tickets today
- Latest Updates: view data on which technicians are updating tickets
- Dispatch: view ticket load by resource and identify which resources can be assigned to tickets by priority
- Resolved: data on resolved tickets today by board, urgency/priority and resource
All reporting is delivered via Power BI in a pre-built dashboard module for near real-time reporting. See sample screenshots below, using real anonymized customer data.
Active Tickets Dashboard
View your active tickets by board, technician/resource, and ticket urgency/priority. See new ticket volumes per hour for that day.
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