HOW COGNITION360 WORKS

A BREAKTHROUGH IN BUSINESS INTELLIGENCE

Cognition360 is a powerful Data Warehouse and Business Analytics platform to transform the efficiency and profitability of your MSP business. It is the only Data Warehouse specifically optimized for ConnectWise.

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SEE HOW COGNITION360 WORKS

Cognition360 takes data from an MSP’s ConnectWise Manage application, or ConnectWise Automate and other applications, and ‘transforms’ that data into a data warehouse star schema to allow the sophisticated reporting and analytics that are critical to managing an MSP’s KPIs.

  • The first data warehouse optimized for ConnectWise, and combined with powerful reporting tools

  • Takes the reporting load off the production server

  • Predictive analysis and “what if” scenario capability: The application of powerful business rules and historical recording provide a basis to view and understand trends

Cognition360 Data Warehouse & Business Analytics Platform: Agreement profitability product screen

  • Data you can trust: Immediately improve efficiency. Empower the ability to ask deeper questions

  • Built-in self-service capability. PLUS a robust library of existing reports

  • Multiple data sources and drill-down capability, brought together to provide valuable insights

Scroll down to view real-life use cases showing how Cognition360 can:

  • Boost the profitability of customer agreements.
  • Boost engineer productivity and realization.
  • Reveal your ticket lifecycle.
  • Manage projects better.

Boost the profitability of customer agreements

These reports track key metrics affecting the profitability of Monthly Recurring Revenue Agreements. Depending on the agreement, a target is calculated for hours and dollars each month. It is easy to compare the target against what actually happened. Understanding trends is critical. Cognition360’s data warehouse enables reporting on data over time, even when ConnectWise does not record historic values.

Cognition360 Data Warehouse & Business Analytics Platform: Agreement Profitability product screen

The screen shot illustrated shows overall agreement details, a breakdown by month, and trends of hours and cost against targets for the customer “E&B Natural Resources Management”.  Some points to note:

  • The agreement amount was increased in July.

  • Something happened in May that caused significantly higher-than-target hours and costs.

  • However, in this case, this did not trend up in the following months.

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Boost engineer productivity and realization

These reports track and manage service engineer time, quickly identifying, for example, when engineers are not accurately recording their time. Categories can be defined that allow visibility as to the amount of productive time, billable time (either via a MSA agreement or via invoice) and invoiced time.

Cognition360 Data Warehouse & Business Analytics Platform: Time entry utilization product screen

This screen shot shows a team of nine. Points to consider:

  • One of the team (Devin) has fewer productive hours logged (compared to total recorded hours) than expected.

  • Seven of the nine team members are below target for Billable (‘Billable’ includes hours against an agreement as well as invoiceable hours).

  • Note also that there are quite  a few “Do Not Bill” hours recorded. This may be expected or it may warrant further analysis, depending on how ConnectWise is configured.

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Reveal your ticket lifecycle

You customers may ask, “Why is it taking so long to solve my issues?” Cognition360’s Ticket Lifecycle reports allow an MSP to look at the time tickets are ‘spending’ in differing states. Often the ticket is on hold waiting for external parties – for example the customer, or an external vendor, or parts supply. This data can change the conversation with a customer by quickly and accurately identifying the reasons for ticket resolution delays.

Cognition360 Data Warehouse & Business Analytics Platform: Ticket Lifecycle product screen
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Review all projects in ConnectWise

These reports allow an MSP to track all projects for a selected time period.

Cognition360 Data Warehouse & Business Analytics Platform: Project dashboard product screen

The project dashboard report screen illustrated shows the top projects by hours and invoiced dollars. It shows project status and displays budget hours against current actual hours. There are a considerable number of items you can drill down to in order to get more detail.

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