HOW IT WORKS

/HOW IT WORKS
HOW IT WORKS2019-01-28T23:22:52+00:00

HOW COGNITION360 WORKS

A BREAKTHROUGH IN BUSINESS INTELLIGENCE

Cognition360 is a powerful Data Warehouse and Business Analytics platform to transform the efficiency and profitability of your MSP business. It is the only Data Warehouse specifically optimized for ConnectWise.

Cognition360 takes data from an MSP’s ConnectWise Manage application, or ConnectWise Automate and other applications, and ‘transforms’ that data into a data warehouse star schema to allow the sophisticated reporting and analytics that are critical to managing an MSP’s KPIs.

  • The first data warehouse optimized for ConnectWise, and combined with powerful reporting tools

  • Takes the reporting load off the production server

  • Predictive analysis and “what if” scenario capability: The application of powerful business rules and historical recording provide a basis to view and understand trends

Cognition360 Data Warehouse & Business Analytics Platform: Agreement profitability product screen
  • Data you can trust: Immediately improve efficiency. Empower the ability to ask deeper questions

  • Built-in self-service capability. PLUS a robust library of existing reports

  • Multiple data sources and drill-down capability, brought together to provide valuable insights

See how Cognition360 works.

Scroll down to view real-life use cases showing how Cognition360 can:

  • Boost the profitability of customer agreements.
  • Boost engineer productivity and realization.
  • Reveal your ticket lifecycle.
  • Manage projects better.

Scroll down to see sample reports or book a live demo.

Cognition360 Data Warehouse & Business Analytics Platform: Agreement Profitability product screen

The screen shot illustrated shows overall agreement details, a breakdown by month, and trends of hours and cost against targets for the customer “E&B Natural Resources Management”.  Some points to note:

  • The agreement amount was increased in July.

  • Something happened in May that caused significantly higher-than-target hours and costs.

  • However, in this case, this did not trend up in the following months.

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Cognition360 Data Warehouse & Business Analytics Platform: Time entry utilization product screen

This screen shot shows a team of nine. Points to consider:

  • One of the team (Devin) has fewer productive hours logged (compared to total recorded hours) than expected.

  • Seven of the nine team members are below target for Billable (‘Billable’ includes hours against an agreement as well as invoiceable hours).

  • Note also that there are quite  a few “Do Not Bill” hours recorded. This may be expected or it may warrant further analysis, depending on how ConnectWise is configured.

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Cognition360 Data Warehouse & Business Analytics Platform: Ticket Lifecycle product screen
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Cognition360 Data Warehouse & Business Analytics Platform: Project dashboard product screen

The project dashboard report screen illustrated shows the top projects by hours and invoiced dollars. It shows project status and displays budget hours against current actual hours. There are a considerable number of items you can drill down to in order to get more detail.

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CONTACT US

Want to know more about Cognition360?

Call or email our team for a no-obligation chat.

EMAIL US
CALL US: 949.954.6103