CASE STUDIES
COGNITION360 IN ACTION
Cognition360’s case studies show Cognition360 in action, helping medium-to-large Managed Service Providers (MSPs) to extract and transform ConnectWise data into valuable business insights that help drive up business productivity and profitability.
Cognition360 Case Studies
When RFA determined it needed to upgrade to a proper, comprehensive ConnectWise reporting solution to get the data visibility it needed to drive continuous improvement, growth, and expansion, the search led to Cognition360. After just over a year of using the product, Cognition360 is now firmly integrated into RFA’s operations, and the company has seen at least a 15 to 20 percent increase in efficiencies across the business.
Thanks to Cognition360’s ability to surface up key insights and metrics from MSPs’ ConnectWise data, R.K Black can make decisions – including knowing when and who to hire –confidently, quickly and with more background into the decision than ever before.
Cognition360 enabled IT Weapons to really get inside their ConnectWise data and get the information they need, says Mike Dabner, Director, Knowledge Management. “Our people are empowered to make predictions, get new insights and make correlations that otherwise were not easily visible.”
VGM Forbin’s Director of Business Technology, Jesse Forbin, had a particular pain point around getting reporting data out of ConnectWise Manage. We customized our Cognition360 Agreement Profitability report to enable the company to extract the reporting data it needs to make key business decisions, quickly and easily.
Cognition360 is enabling Medicus IT to better leverage its ConnectWise data to boost customer service, operational efficiency & profitability. The IT healthcare specialist provider is using Cognition360’s standard reports and building its own to get the accurate data it needs, quickly and easily.
Cognition360 reports are empowering SUCCESS Computer Consulting, delivering data they can trust and reports that work the way they work, so that staff can understand and manage capacity effectively and meet client needs.
San Diego MSP Managed Solution worked with Cognition360 to develop a single analytics report, in just one week, that will save them around $100,000 a year. Chief Operations Officer, Jennell Mott, says they’re delighted with the results they are getting from Cognition360.
Within weeks of implementing Cognition360’s Team Utilization and Agreement Profitability reports, AZTech IT Solutions had boosted technician utilization by around 20 percent and gained a new level of insight to better manage profitability of its managed service agreements.
Unable to get the reporting he needed out of ConnectWise to help optimize business processes, FXTI Operations Director David Lupien signed up for a Cognition360 LIVE pilot. Cognition360 LIVE quickly delivered the required data and is driving improvements in tech efficiency and ticket resolution speed for FXTI.
LIMA Group needed accurate, timely visibility into its service KPIs across the business. The company had implemented ConnectWise Manage but getting easy access to and visibility of relevant service and operational data proved difficult – until Operations Manager Mark Munford found Cognition360.
Savant CTS had been struggling to get accurate, actionable data out of manual reports and BrightGauge. Cognition360 helped the MSP solve its problems by delivering the data Savant needed to understand critical KPIs such as ticket lifecycle, tech efficiency and profitability, and agreement profitability.
Cognition360 has helped Darkhorse Tech in good times and bad, to not only manage strong growth but also weather the COVID-19 crisis. Darkhorse Tech CEO & Founder Reuben Kamp says, “This is the best experience I’ve ever had with a partner. I can’t thank the Cognition360 team enough for their support.”
Cognition360 has helped TechPath boost its key Agreement Profitability & Staff Profitability metrics. Cognition360 is proving invaluable in helping TechPath manage revenue growth targets, while continuing to build their industry leading customer satisfaction and retention metrics.
Cognition360 allows Blacktip IT Services to forecast what is going to happen – to skate to where the puck is going, says CEO and Founder Matthew Bookspan. “I can drill down into the data, see where the opportunities are and make the changes required to keep the business moving towards the puck.”
Cal Net’s Cognition360 data warehouse solution has improved customer satisfaction scores, reduced customer churn and boosted individual and team productivity.
Advanticom is using Cognition360 to drive continuous improvement in customer services, as well as major improvements in operational efficiency and profitability.