CASE STUDIES
COGNITION360 IN ACTION
Cognition360’s case studies show Cognition360 in action, helping medium-to-large Managed Service Providers (MSPs) to extract and transform ConnectWise data into valuable business insights that help drive up business productivity and profitability.
Cognition360 Case Studies
Savant CTS had been struggling to get accurate, actionable data out of manual reports and BrightGauge. Cognition360 helped the MSP solve its problems by delivering the data Savant needed to understand critical KPIs such as ticket lifecycle, tech efficiency and profitability, and agreement profitability.
Cognition360 has helped Darkhorse Tech in good times and bad, to not only manage strong growth but also weather the COVID-19 crisis. Darkhorse Tech CEO & Founder Reuben Kamp says, “This is the best experience I’ve ever had with a partner. I can’t thank the Cognition360 team enough for their support.”
Cognition360 has helped TechPath boost its key Agreement Profitability & Staff Profitability metrics. Cognition360 is proving invaluable in helping TechPath manage revenue growth targets, while continuing to build their industry leading customer satisfaction and retention metrics.
Cognition360 allows Blacktip IT Services to forecast what is going to happen – to skate to where the puck is going, says CEO and Founder Matthew Bookspan. “I can drill down into the data, see where the opportunities are and make the changes required to keep the business moving towards the puck.”
Cal Net’s Cognition360 data warehouse solution has improved customer satisfaction scores, reduced customer churn and boosted individual and team productivity.
Advanticom is using Cognition360 to drive continuous improvement in customer services, as well as major improvements in operational efficiency and profitability.