Using Cognition360 to discover your Ticket Quality Health Score vs industry best practice
“How can I improve efficiencies and customer experience?”
It all starts with the creation of a ConnectWise ticket. Sometimes these tickets are touched by many hands through their life cycle. In many ways, the relationship with your customer and the efficiency of your technical teams can be dependent your ticket quality.
See how Cognition360 uses AI Powered Analytics to show your ‘Ticket Quality’ Health Score versus industry best practice.
Watch the quick demo below for deeper Insights around Ticket Quality not seen before. You’ll see:
- How quickly deep ticket analysis can reveal new ways to improve ticket resolution rates – improving efficiency and saving time and cost.
- How you can turn ticket response times into competitive advantage –improving the customer experience, boosting efficiency and lowering costs.
More information
Want to find out how Cognition360’s AI-Powered Analytics could help you transform the efficiency, productivity and profitability of your business? We’re more than happy to show you!
Get in touch to book a 15-minute call and get the ball rolling.
For more information about Cognition360 check out the ‘How it Works’ section of our website and see our detailed case studies.
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