When I was running my own MSP, I was always frustrated at not being able to get the data relating to the detail of Time Entry of the techs.
I was never sure that we were a fully optimized team or whether we were leaving money on the table.
Improving Time Entry Quality can lead to dramatic increases in bottom-line profitability for your MSP. One of our MSP Customers – within just two months – used our Time Entry Quality report to increase bottom line profitability by over $20K per month. This flowed directly to the bottom line, doubling annual profitability.
Time entry: an MSP’s most important asset
Time is an MSP’s most important asset. To optimize the efficiency and profitability of your time you, need accurate data to answer three key questions:
- How timely are your techs at adding their time to ConnectWise?
- Are they entering any overlapping time?
- Are your techs entering all the hours expected of them?
Answering these questions requires the capability to drill down into your ConnectWise data to see every ticket and every tech involvement, over a sustained period of time. Only Cognition360, with its ConnectWise-optimized data warehouse and pre-built Power BI reports can give you this level of insight.
Time entry: what we know
So, here’s what we know after analyzing and benchmarking more than 70 million time entries on ConnectWise tickets.
Timeliness: If your techs are entering time within eight hours of completing the job, they are more accurate with their time entries. If it is more than that, then our data shows that they are more inclined to round their time down. Across a moderately-sized team, over weeks and months, this can add up to hundreds of hours of lost time.
Overlapping time: If your techs’ utilization appears to be great – but then you see that there are overlapping times – they might not be as well utilized as it appears, and therefore can be scheduled against more jobs. Again – over a team – this can significantly increase billable time.
Expected time: Are your techs recording all their allocated and expected time into the system? Easily check on this to ensure they are being fully and efficiently utilized.
Time is money. Next-level data analytics now give ConnectWise users a fast, easy and affordable way to unlock their ConnectWise data to find out just how much time is being lost, where that time is being lost, and how to constantly tune their use of time for maximum efficiency and profitability.