Follow the money: with visibility comes clarity

“I’m worried that my employees are less productive, meanwhile my clients are struggling to pay bills.”

In any complex and fast changing situation – such as COVID, where changes are happening with such rapidity and unpredictability – it can seem impossible to know what to do now, what to do next, and how to regain a sense of order and control.

But with Cognition360 in your armory you have the means to focus on a single clear objective to help weather the storm: Follow the money.

Let’s take the challenge of managing your remote workforce as an example.

There are traps here. One trap is to take a blind-eye approach. You don’t know how to measure the performance of your remote workers so you don’t think through how the techniques you use in the office to keep employees on task aren’t going to work when your people are working from home.

At the other extreme is the trap of micro-managing – looking for employees who are remiss on such things as “going idle” on their chat clients, doing random check-ins, and looking at email response times.

Both of these traps will exhaust management and ultimately discourage workers. But, ultimately, do you really care if an employee is at his computer or if he’s completed all of his tickets? Do you want your account manager to be responsive to emails or solving the customer’s problems?

Cognition360 helps you avoid these traps. Instead you can, in effect, follow the money. Using a single report, we provide, you can see the efficiency, productivity and profitability of your remote workers, measured by both team and individual. From that report you have a unique ability to drill down to find out why a team, or individual, is under performing and act immediately to prevent customer churn, or lack of productivity and efficiency that will all have negative impacts on your bottom line.

Seize opportunities

With visibility comes clarity. You can see what to do first to maintain productivity, avoid customer churn, and preserve and improve profitability despite rapid change. You will regain your sense of order and control. Your employees will be reassured by clear direction on what’s expected of them and empowerment to get there.

This is the time when Managed Service Providers should shine. Your customers suddenly need a lot of IT help and your ability to respond to their needs as they grapple with rapid change will pay huge dividends in the near future.

The MSPs that view this as an opportunity for transformation will come out of this crisis ahead of the pack. Take this opportunity to accelerate technology transition plans that you’ve been pushing clients on for months! Your Professional Services teams can work on cloud migrations that you’ve been waiting to do. Comp on migration labor in lieu of longer agreements. Think about what position you will be in as things turn around. Get creative!

While managing remote workers in the current crisis is an urgent issue right now, using Cognition360 more widely across all your key metrics can help you keep your productivity and profitability strong in a fast changing business environment.

Find out what Cognition360 can do for your business

While managing remote workers in the current crisis is an urgent issue right now, using Cognition360 more widely across all your key metrics can help you keep your productivity and profitability strong in a fast changing business environment.

Click below to find out more or get the process started.