Going to IT Nation Connect 2021? Visit our stand for a one-time pricing offer.

This is now the most complete and most capable TBR/QBR analytics solution for MSPs using ConnectWise available on the market today.

We’re hoping to see you at ConnectWise’s IT Nation Connect conference next week. We’ll be there with Sierra Pacific Group in the Solutions Pavilion, so if you’re going to be attending in person, swing by and ask us about our joint IT Nation special offer.

Also look out for the session ‘Managed Services Accountability: Creating a Seat for Every Need of a Managed Services Offering’ with Kyle Christensen, COO of Sierra Pacific Group and me, Aaron Kennedy, on Thursday 11 September 2021 (4:00 PM-4:45 PM ET). We’ll be talking about Managed Services as a business model. We’ll show you how to structure your Managed Services department and create accountable ‘seats’ to deliver the type of world-class service that will cement your organization’s reputation as a leading Managed Services expert. We’ll also review the KPIs you need to know to measure business performance. Watch our recent webinar recording below on the KPIs You Must Measure for more information.

Finally, check out the VGM Forbin case study to see how we helped the company to easily extract the critical reporting data it needs out of ConnectWise Manage, by customizing our standard Agreement Profitability Report.

Aaron Kennedy, Cognition360 CEO

Best regards,

Aaron Kennedy
CEO, Cognition360

Unlock the value in your ConnectWise data with Cognition360.

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IT Nation Connect 2021

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Webinar Rewind

A common issue MSPs bring to us at Cognition360 and Sierra Pacific Group is knowing which KPIs must be measured to understand and improve the bottom-line profitability of their Managed Service Agreements in ConnectWise.

In the webinar recording below Christy Perez, Cognition360’s Partner Success Manager, Aaron Kennedy, Cognition360’s CEO, and Kyle Christensen, Sierra Pacific Group’s COO, share Agreement Profitability Reports, including data leveraged from a ConnectWise-optimized data warehouse front-ended by 100+ Power BI reports and views that work right out of the box. Then we interpret the data to show which agreements are profitable, and why, and what actions to take to not only increase profitability but to measure and continuously improve profitability into the future.

Video recorded: October 28, 2021

Customer Spotlight: VGM Forbin

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VGM Forbin had a particular pain point around getting reporting data out of ConnectWise Manage. We customized our Cognition360 Agreement Profitability Report to enable the company to extract the reporting data it needs to make key business decisions, quickly and easily.

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For more information about Cognition360 check out the ‘How it Works’ section of our website and see our detailed case studies.

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